Effective Date: July 2026

1. About Us

These Terms of Service ("Terms") govern the supply of services by Redbridge Roofing Specialists Ltd T/A Redbridge Home Maintenance Ltd ("we", "our", "us") to our customers ("you").

Company Name: Redbridge Home Maintenance Ltd

Registered in England & Wales

Company Number: 17284609

Registered Office:

Email: [email protected]

Telephone:

By requesting a quotation, accepting an estimate or booking our services, you agree to these Terms.

2. Our Services

We provide residential and commercial property maintenance services including, but not limited to:

General handyman services

Furniture assembly

Decorating

Internal repairs

Carpentry

Minor plumbing

Minor electrical work (where legally permitted)

Door and lock repairs

Shelving installation

Garden maintenance

Property maintenance

Emergency call-outs

Some specialist work may be subcontracted to suitably qualified tradespeople.

3. Quotations

All quotations are free unless otherwise agreed.

Quotations remain valid for 30 days.

Quotations are based upon the information provided by the customer.

Should additional work become necessary after work has commenced, we will discuss the additional cost before continuing wherever reasonably possible.

Unless stated otherwise, quotations include labour only.

Materials are charged separately unless specifically included.

4. Booking

A booking is only confirmed once accepted by us.

We reserve the right to refuse any booking.

Appointments are subject to availability.

Arrival times are estimates and may vary due to traffic, emergencies or previous jobs overrunning.

5. Deposits

For larger projects we may require a deposit before work begins.

Deposits are non-refundable once materials have been purchased or work has commenced.

6. Payment

Payment is due immediately upon completion unless alternative terms have been agreed in writing.

We accept:

Bank Transfer

Debit Card

Credit Card

Cash (where accepted)

Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act where applicable for business customers.

7. Customer Responsibilities

You agree to:

Provide safe access to the property.

Ensure utilities such as electricity and water are available where required.

Remove valuable or fragile items from the work area.

Ensure children and pets are kept away from working areas.

Obtain any landlord, freeholder or local authority permissions where necessary.

Failure to do so may result in additional charges.

8. Materials

Where customers supply their own materials:

We cannot guarantee their suitability.

We accept no responsibility for manufacturing defects.

Labour remains chargeable even if supplied materials fail.

Materials purchased by us remain our property until paid for in full.

9. Additional Work

If you request additional work outside the original quotation, this may be charged at our standard hourly rate or as agreed before the work proceeds.

10. Cancellations

Appointments cancelled with less than 24 hours' notice may incur a cancellation fee.

If materials have already been purchased, these costs remain payable.

We reserve the right to cancel appointments due to illness, severe weather, unsafe conditions or circumstances beyond our control.

11. Access

If we arrive at the agreed appointment and cannot gain access, a call-out charge may apply.

12. Health and Safety

We reserve the right to refuse work if:

The environment is unsafe.

There are hazardous substances.

There is abusive or threatening behaviour.

Work requested would breach UK legislation or Building Regulations.

13. Electrical and Plumbing Work

Where work requires certification under UK legislation, we will either:

Use appropriately qualified contractors; or

Recommend that such work is completed by a certified specialist.

14. Warranty

Our workmanship is guaranteed for 12 months from completion.

This warranty does not cover:

Normal wear and tear

Customer misuse

Accidental damage

Movement of buildings

Water ingress

Third-party alterations

Customer supplied materials

Manufacturer defects

Manufacturer warranties remain with the manufacturer.

15. Limitation of Liability

Nothing in these Terms limits liability for:

Death or personal injury caused by negligence

Fraud

Any liability which cannot legally be excluded under English law

Subject to the above:

Our liability is limited to the value of the work carried out.

We are not liable for indirect or consequential losses.

We are not liable for business interruption, loss of profits or loss of opportunity unless agreed in writing.

16. Consumer Rights

Nothing within these Terms affects your statutory rights under the Consumer Rights Act 2015.

Services will be carried out:

With reasonable care and skill.

Within a reasonable time where no completion date is agreed.

At the agreed price.

17. Photographs

We may take photographs before, during and after work for quality control and marketing purposes.

We will never publish identifiable photographs of your property without your permission.

18. Website Use

All content on this website is owned by Redbridge Home Maintenance Ltd.

You may not reproduce, copy or distribute any content without written permission.

19. Intellectual Property

Our logo, branding, photographs and written content remain our intellectual property.

20. Privacy

Personal information is handled in accordance with our Privacy Policy and UK GDPR.

21. Complaints

If you are unhappy with our work, please contact us within 14 days of completion.

We will investigate and, where appropriate, arrange a suitable remedy.

22. Force Majeure

We shall not be liable for delays caused by events outside our reasonable control including:

Extreme weather

Fire

Flood

Industrial action

Supplier shortages

Government restrictions

Illness

23. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Redbridge Home Maintenance Ltd

Registered Office:

Company Number:

Email: [email protected]

Telephone:

Website: www.redbridgehm.co.uk