Privacy Policy

Effective Date: July 2026

1. Introduction

Redbridge Home Maintenance Ltd ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or contacting us, you agree to the practices described in this Privacy Policy.

2. Who We Are

Redbridge Roofing Specialists Ltd T/A Redbridge Home Maintenance Ltd

Company Number: 17284609

Registered Office:

Email: [email protected]

Telephone:

Website: www.redbridgehm.co.uk

For the purposes of UK data protection law, Redbridge Home Maintenance Ltd is the Data Controller.

3. Information We Collect

Depending on how you interact with our website, we may collect:

Information you provide

Name

Email address

Telephone number

Property address

Details of your enquiry

Photographs you choose to send us

Information provided when requesting quotations

Information collected automatically

When visiting our website we may collect:

IP address

Browser type

Device information

Pages visited

Time spent on the website

Referral source

Cookies and similar technologies

4. How We Use Your Information

We use your information to:

Respond to enquiries

Provide quotations

Arrange appointments

Deliver our services

Communicate regarding bookings

Improve our website

Prevent fraud

Meet legal obligations

Send service updates where necessary

Where you have provided consent, we may occasionally send promotional emails about our services. You may opt out at any time.

5. Lawful Basis for Processing

Under UK GDPR we rely on one or more of the following lawful bases:

Performance of a contract

Legitimate interests

Legal obligation

Consent

6. Cookies

Our website uses cookies to improve your browsing experience.

Cookies may be used to:

Remember your preferences

Improve website functionality

Analyse website traffic

Measure advertising performance

You can control cookies through your browser settings.

Where legally required, we will request your consent before placing non-essential cookies.

7. Analytics

We may use website analytics services, such as Google Analytics, to understand how visitors use our website.

These services collect anonymous statistical information including:

Pages visited

Device type

Browser

Approximate location

Time spent on pages

This information helps us improve our website and services.

8. Marketing

If you choose to receive marketing communications, we may send information about:

New services

Promotions

Seasonal offers

Company updates

You may unsubscribe at any time using the link provided in emails or by contacting us directly.

9. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers where necessary to operate our business, including:

Website hosting providers

CRM providers

Email service providers

Payment processors

IT support providers

Accountants

Professional advisers

Approved subcontractors where required to complete your work

All third parties are required to protect your information appropriately.

10. International Transfers

Some of our technology providers may store or process information outside the United Kingdom.

Where this occurs, appropriate safeguards are implemented in accordance with UK GDPR to ensure your information remains protected.

11. Data Retention

We only keep personal information for as long as necessary.

Typical retention periods include:

Customer enquiries: up to 24 months

Quotations: up to 24 months

Customer records: up to 6 years following completion of work

Financial records: as required by HM Revenue & Customs

Information is securely deleted when no longer required.

12. Security

We take reasonable technical and organisational measures to protect your information from:

Unauthorised access

Loss

Misuse

Alteration

Disclosure

While no internet transmission can be guaranteed completely secure, we continually work to safeguard your information.

13. Your Rights

Under UK GDPR you have the right to:

Access your personal information

Correct inaccurate information

Request deletion of your information

Restrict processing

Object to processing

Request transfer of your information where applicable

Withdraw consent at any time where processing relies upon consent

Lodge a complaint with the Information Commissioner's Office (ICO)

14. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

16. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page together with the effective date.

17. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:

Redbridge Home Maintenance Ltd

Registered Office

Email: [email protected]

Telephone:

Website: www.redbridgehm.co.uk

18. Information Commissioner's Office

If you are unhappy with how we handle your personal information, you have the right to complain to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

Telephone: 0303 123 1113